1. Acceptance of Terms
By downloading, installing, or using the Fluxa application ("App"), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and DLV Digital Solutions Pty Ltd ("we", "our", "us"), an Australian company registered in Victoria.
If you do not agree to these Terms, do not download or use the App. We reserve the right to modify these Terms at any time, with notice provided through the App.
2. Description of Service
Fluxa is a language learning application that provides:
- Grammar-based lessons for multiple languages
- Vocabulary building exercises
- AI-powered conversation practice ("Sofia")
- Progress tracking and CEFR level assessment
- Text-to-speech audio for pronunciation
- Word of the Day push notifications (optional)
Spanish and French are provided free of charge with no restrictions. Additional language packs are available as one-time purchases.
3. User Accounts and Responsibilities
Fluxa does not currently require user account creation. Your progress is stored locally on your device. You are responsible for:
- Maintaining the security of your device
- Using the App in accordance with these Terms
- Ensuring your use complies with all applicable laws
- Not attempting to reverse-engineer, decompile, or modify the App
- Not using the App for any commercial purpose without written permission
4. In-App Purchases
Language Packs
- Language packs are priced at $4.99 AUD or the local currency equivalent in your region
- All purchases are one-time payments — there are no subscriptions or recurring charges
- Once purchased, a language pack never expires and is yours permanently
- Future content updates for purchased languages are included at no additional cost
Payment Processing
- All payments are processed by Apple App Store (iOS) or Google Play (Android)
- We do not collect, process, or store your payment details
- Prices displayed are inclusive of applicable taxes where required by law
- Currency conversion for international purchases is handled by Apple or Google
Restoring Purchases
- You may restore previously purchased language packs at any time using the "Restore Purchases" function in the Language Store screen
- Purchases are tied to your Apple ID or Google account
Refund Policy
- Refund requests are handled entirely by Apple App Store or Google Play in accordance with their respective refund policies
- To request a refund on iOS: visit reportaproblem.apple.com
- To request a refund on Android: visit play.google.com/store/account/orderhistory
- We have no authority to issue refunds directly — all refunds must go through the applicable store
5. AI Conversation Feature
The AI conversation feature is powered by Anthropic's Claude API. By using this feature, you acknowledge:
- Conversation messages are transmitted to Anthropic's servers to generate responses
- We do not store conversation content on our servers
- AI responses are generated automatically and may occasionally contain inaccuracies
- The AI conversation feature requires an active internet connection
- You must not use this feature to generate illegal, harmful, or abusive content
- Anthropic's usage policies govern the AI model's capabilities and limitations
6. Intellectual Property
All content within Fluxa, including but not limited to lesson content, grammar rules, vocabulary questions, cultural tips, the AI partner persona "Sofia", graphic design, and the Fluxa name and logo, is owned by DLV Digital Solutions Pty Ltd and protected by Australian and international copyright law.
You are granted a non-exclusive, non-transferable licence to use the App for personal, non-commercial language learning purposes. You may not reproduce, distribute, modify, or create derivative works from any App content without our express written permission.
7. Prohibited Uses
You agree not to:
- Use the App for any unlawful purpose or in violation of any applicable laws
- Attempt to gain unauthorised access to any part of the App or its systems
- Reverse-engineer, decompile, disassemble, or attempt to extract source code from the App
- Use automated means (bots, scrapers) to access or extract content from the App
- Resell, sublicense, or commercially exploit any part of the App or its content
- Use the AI conversation feature to generate harmful, abusive, or illegal content
- Misrepresent your identity or affiliation when contacting support
8. Disclaimer of Warranties
The App is provided "as is" and "as available" without warranties of any kind, either express or implied. To the maximum extent permitted by applicable law, we disclaim all warranties including:
- Implied warranties of merchantability and fitness for a particular purpose
- Warranties that the App will be uninterrupted, error-free, or secure
- Warranties regarding the accuracy or completeness of any lesson content
- Warranties that the App will meet your specific language learning goals
9. Limitation of Liability
To the maximum extent permitted by Australian Consumer Law and applicable legislation, DLV Digital Solutions Pty Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App, including but not limited to loss of data, loss of progress, or interruption of service.
Our total liability to you for any claims arising from these Terms or your use of the App shall not exceed the amount you paid for any in-app purchases in the twelve months preceding the claim.
Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition implied or imposed by the Australian Consumer Law that cannot be excluded.
10. App Availability
We do not guarantee continuous availability of the App. We may temporarily suspend access for maintenance, updates, or in response to circumstances beyond our control. We reserve the right to modify or discontinue features with reasonable notice.
11. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
For users in jurisdictions with mandatory consumer protection laws that cannot be excluded, those protections apply in addition to these Terms.
12. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
13. Contact
For legal enquiries regarding these Terms:
- Email: legal@fluxa.com.au
- Company: DLV Digital Solutions Pty Ltd
- Location: Melbourne, Victoria, Australia